Work with Us

Metropolis Performing Arts Centre is committed to diversity and inclusion in the workplace, and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

FULL-TIME OPPORTUNITIES

None at this time.

PART-TIME OPPORTUNITIES

The Metropolis Performing Arts Centre is a 501(c)(3) nonprofit organization located in the heart of downtown Arlington Heights. It houses a 329-seat theatre space, as well as a full school of performing arts that includes drama, dance, and music lessons. We have a collaborative, fast-paced work environment staffed with professionals who love the arts.

Job Summary:
Metropolis is currently seeking a Beverage Server/Bartender to join the Audience Services team. Our lobby bar is open 30 minutes before each performance, as well as during the intermission of the performance.

Responsibilities:

  • Completion of Basset Certification program and Food Handling Certification program (certifications must be renewed every 3 years)
  • Sell alcoholic and non-alcoholic beverages to patrons while complying with guidelines learned during the Basset and Food Handling Certification program
  • Demonstrate vigilance in checking IDs to ensure compliance with local and state laws regarding the sale of alcoholic beverages
  • Maintain the appearance of the service bar
  • Provide superb customer service to all persons who enter the space
  • Communicate and problem-solve with Front of House employees.
  • Complete inventory, reporting, and cash handling, as well as pulling reports from credit card machines. Use the Square point of sale system.
  • Handle stressful situations calmly, rationally, and tactfully
  • Communicate inventory needs with the Audience Services Director and Supervisor
  • Complete thorough cleaning of the bar and bar items following every shift, including mopping as needed
  • Be aware of patron conditions to avoid over-serving
  • Demonstrate PERFORM values of Metropolis and create an inclusive/accessible environment for all
  • Complete other duties as assigned by the Audience Services Director, Executive Director, or Artistic Director


Qualifications:
 

  • Be at least 21 years of age
  • 1-3 years’ prior bartending experience preferred
  • High School diploma preferred
  • Good communication skills to interact positively with patrons and co-workers
  • Bartenders may need to lift up to 25 pounds during a shift


Schedule:

  • Part-time, flexible scheduling
  • Most performances take place Thursday- Saturday evenings, and Saturday-Sunday afternoons.  There will be some weekday performances at times.
  • Evening and weekend availability, year-round, is necessary. This includes all holidays except Thanksgiving, Christmas, and New Year’s Day. Audience Services staff will rotate holiday shifts-employees are not expected to work every holiday.
  • There will be performances Thanksgiving weekend, Christmas Eve, and New Year’s Eve.

To apply, please fill out the form here.

Job Summary: Metropolis Performing Arts Centre is a 501(c)(3) nonprofit organization located in the heart of downtown Arlington Heights. It houses a 329-seat professional theater, as well as a full School of Performing Arts that includes drama, dance, and music instruction. We have a collaborative, fast-paced work environment staffed with professionals who love the arts. This position is for 10-20 hours per week. Associates must be available for weekend and evening scheduling.

Starting Pay: $15/hour

Job Responsibilities:

  • Complete ticket processes using AudienceView: sell/exchange tickets, process cast/employee complimentary tickets (according to policy), sell gift certificates, sell subscriptions.
  • Associates accept payment in cash, check, credit card, account credits, or gift card.
  • Assist patrons courteously over the phone, face to face, and by email using the Customer Service email address.
  • Process donation voucher tickets and accurately log all vouchers redeemed.
  • Provide superb customer service at all times.
  • Stay current on all discounts, promotions, and sales policies, as well as how to process them in AudienceView.
  • Complete all opening and closing procedures.
  • Guide guests to other local venues if needed.
  • Complete end-of-day reconciling and create daily deposits as needed.
  • Coordinate projects assigned by the Audience Services Director or Supervisor to be completed in a timely fashion.
  • Replenish lobby brochure displays as needed with marketing materials from the back room.
  • Complete occasional seasonal or short-term tasks (i.e. plugging in/unplugging holiday lights, setting out donation boxes or displays, etc.).
  • Cross-train as a House Manager for Metropolis as needed.
  • Work with House Managers to resolve seating issues.
  • Demonstrate consistent and dependable attendance and punctuality.
  • Demonstrate PERFORM values of Metropolis and create an inclusive/accessible environment for all

Qualifications:

High school diploma preferred. At least 1-3 years of experience in similar customer service roles is preferred. Demonstrated ability to accurately handle patron transactions is required. A friendly and welcoming workstyle is required.

Physical Requirements and Work Environment:
This position is regularly required to speak, hear, type, and handle items such as tickets, currency, headsets, hand-held receivers, and cell phones. The work environment is a public-facing theater with several restaurant/bar adjacent areas with above-average noise levels.

To apply, please fill out the form here.

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