Metropolis Performing Arts Centre

WORK WITH US

Beverage Server

Metropolis Performing Arts Centre, located in downtown Arlington Heights, is seeking to expand our bar staff. Candidates must be Basset-certified in the state of Illinois, as well as complete the state-required Food Handling Certification. Candidates must have reliable transportation. Performances take place Thursday-Saturday evenings & Sunday matinees, with occasional special events Mondays - Wednesdays. Weekend and holiday availability is a requirement for this position. The Metropolis bar serves wine, beer, soft drinks, coffee, tea and water. Bartenders should be outgoing and possess great people skills, as well as be able to work efficiently during high volume show times. The Metropolis bar is cash-only, so math skills and ability to make change on the spot are required. Bartenders are paid a flat rate per shift, as well as any tips that are accrued.

 

Interested candidates should submit a cover letter/resume to: jobs@metropolisarts.com

 

AUDIENCE SERVICES ASSOCIATE POSITION

Metropolis is currently seeking a dynamic and customer service-oriented individual to join the part-time Audience Services staff. Candidates should possess strong skills in both box office and front of house management. Associates will receive training in high level customer service, box office operations, and house management procedures.

DUTIES AND RESPONSIBILITIES

BOX OFFICE ASSOCIATE (Daytime/Evening/Weekends)

· Assist patrons with ticket purchases in person and over the phone.

· Provide information about Metropolis and downtown Arlington Heights in person, over the phone, and via email

· Knowledge and navigation of usual Arts-People functions: selling tickets, processing gift certificates, taking payment, etc.

· Maintaining the appearance of the box office, lobby, coat room and restrooms.

· Providing superb customer service to all patrons.

· Reporting and cash handling.

· Coordinating duties as assigned by the Audience Services Manager and Supervisor, along with other associates to ensure all projects are completed in a timely manner (i.e. processing donation letters, organizing mailings, etc.)

· Other duties as assigned.

 

HOUSE MANAGER (Daytime/Evening/Weekends)

· Providing superb customer service to all persons who enter the theater and lobby.

· Managing and maintaining the appearance of the theater, lobby, coat room and restroom areas.

· Overseeing public safety and emergency procedures as needed.

· Completing performance reports during every shift.

· Organizing program booklets and stuffers before and after shows.

· Setting up and taking down of tables and chairs, as needed.

· Supervising volunteer ushers.

· May need to lift up to 40 pounds.

· Communicating and problem-solving with front of house and production staff.

Qualified candidates should possess strong people skills, adequate computer skills/desire to learn ticketing systems, and a high level of organization. Weekend and holiday availability required.

Please submit a resume and cover letter to jobs@metropolisarts.com

 

 

Group Sales Associate/Rental Coordinator

Metropolis Performing Arts Centre, a 329-seat performance venue in downtown Arlington Heights, seeks a Group Sales Associate/Rental Coordinator. This is a part-time position, 25-30 hours a week, with a flexible schedule. The Group and Rental Associate reports to the Audience Services Director and is responsible for initiating, administering and maintaining group sales to theatrical productions, as well as attracting and administering space rentals.

 

The ideal candidate is motivated, outgoing, highly organized, and committed to excellent customer service. This position will work in the box office, processing group orders and event contracts, as well as reaching into the community, making connections and forming new relationships, building additional sales. The Group and Event Sales Associate will be trained in Metropolis’ ticketing system (Arts-People), and cross-trained on box office procedures.

 

Requirements and Qualifications:

  • Sales experience and theatre knowledge preferred

  • Computer proficiency a must: experience with Word, Excel, Gmail

  • Strong communication and interpersonal skills

  • Detail-oriented, motivated, and self-sufficient

  • Must be able to work evenings and weekends as needed

  • Ability to organize and manage schedules, contracts, contacts, etc.

 

Roles and Responsibilities:

  • Daily correspondence via phone and email with existing and potential clients

  • Prompt processing of contracts and deposit payments

  • Accurate record keeping

  • Follow up on missed payment deadlines/payment reminders

  • Distribute bus/parking instructions

  • Greet field trip groups on performance days/assist House Manager

  • Outreach via phone/email/in person to attract new sales/clients

  • Present for facility rentals

  • Work with Executive Director and Marketing Director on sales initiatives, e-blasts and media distribution

 

Interested candidates should submit a cover letter and resume to: jobs@metropolisarts.com 

 

Metropolis Performing Arts Centre is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.